Visiting Painshill

Tue 5 Jan UPDATE – We will be OPEN during lockdown

Government guidance allows Painshill to remain OPEN for local visitors and members to enjoy fresh air and exercise while we are in a national lockdown.

With 158 acres, Painshill can be visited safely with the measures we have in place. We would like to remind all visitors to exercise locally, keep social distancing and follow Government advice at all times.

Pre-booking day tickets or having an annual membership is essential as we are controlling numbers. Day tickets are now very strictly limited and new memberships will remain suspended at this time.

For everyone’s safety the Crystal Grotto will now close.




Everything you need to know to have a safe day out at Painshill

The safety of our visitors, staff and volunteers is always our number one priority.

We can’t wait to welcome you to the landscape but first please read the below information carefully.


Dates and opening hours

The landscape is open 10am until 4pm (last entry is strictly 3pm).

There are time-slots for ticket holders to enter in. (Painshill Members and HH cards do NOT need to book and can enter at any time)

The Gothic Tower will remain CLOSED as it is a very small space.

The Crystal Grotto is CLOSED while we are in a nation lockdown.

The Tea Room is currently operating a limited service outside.



To monitor our numbers we are asking many of our visitors to book online before they visit. If you are not a Painshill Member or a Historic Houses Member it is essential you book all of your party online in advance.

There are times lots to enter in. You can enter Painshill at any time within your allocated time slot. It is beneficial if you don’t turn up at the very beginning but sometime within the time frame. The time slots are only there to help with traffic through the Visitor Centre – you can stay as long as you like in Painshill once through the entrance.



We are currently accepting (without booking):

Painshill members

Historic House Association members

Those with a Painshill voucher won in a raffle or similar


We are currently NOT accepting:

Gardener’s World Card Holders (up to 2 adults, please book any other members of your party)

Art Pass Card Holder



During your visit – please practice social distancing


Parking is free in the Painshill Visitor carpark. The Visitor Entrance is found at KT11 1BE. How to find us 

Visitor Centre

There is only one way in and out of Painshill, on a bridge across the river, please stay to the left and follow our one way system. Please do not obstruct the bridge.

If there is a queue please keep 2 metres away from other households, yellow lines and signs will help guide you.

Have your membership card or tickets ready. You will be called forward to an outside desk by one of our volunteers. You will be asked for the surname you booked under.

Please have patience at all times with our with our staff and volunteers. 

Once past the ticket desk please make your way through the Visitor Centre corridor quickly and out into the landscape.

Hand sanitiser is available at the Visitor Centre.

Once out in the landscape enjoy your visit! Spread out over 158 acres, soak up the scenery and have fun!

Government guidelines on social distancing must be followed at all times. Painshil’s volunteer rangers will be out in the landscape to ensure all visitors are following social distancing guidelines.

Crystal Grotto

Over the national lockdown (Jan – Feb 2021) the Crystal Grotto will be CLOSED.


The toilets in the Visitor Centre are CLOSED.  Single occupant port-a-loos are available outside the Tea Room. They have running water and hand washing facilities.

The accessible toilet and baby change in the Visitor Centre will still be operational.

Tea Room

The Tea Room is currently operating a limited service outside


The Painshill Shop is open.

General Painshill rules

Normal general Painshill rules apply to all visitors. Dogs must be kept on a short lead at all times. Scooters and bikes are only allowed for the under 5s. Please do not bring in BBQs, light fires or use drones.


Exiting Painshill – follow signs and exit arrows

Please follow the yellow exit signs and arrows to leave Painshill. They have been placed to create a one way system and limit the amount of times you will pass others coming in.



Our social distancing measures have been supported by Community Foundation of Surrey. We are grateful to them for funding which has enabled additional measures to ensure the safety of our visitors

Please note: An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. By visiting Painshill, you voluntarily assume all risks related to exposure to COVID-19