Accessibility

Accessibility

Painshill is accessible to all

Painshill Park Trust is committed to providing superior customer service to all of our visitors. We offer a variety of services to ensure the best possible accessibility to the landscape garden and facilities in recognition of the diversity of our general public’s abilities and needs.

Tickets or membership 

Free admission is given to the carer of a registered disabled person when visiting Painshill. You can book a free day ticket for a carer or include one carer on any type of membership. 

Parking 

We have dedicated Disabled Parking Bays positioned as close as possible to the Visitor Centre. Please note there is a walk of about 500 yards from the car park, across the bridge, to the Visitor Centre. 

The Visitor Centre, Tea Room and Painshill Garden Shop

The Visitor Centre, Tea Room and Painshill Garden Shop are all accessible. The tills inside are all at an accessible height for wheelchair users  

Accessible toilets

There is an accessible toilet in the Visitor Centre. 

Accessible Route

We offer an accessible route around the landscape garden, ideal for those less able visitors or easy wheelchair/buggy access. Please note this route does not cover the complete landscape due to various terrains and ground levels but it does allow you to see many of the features including the Crystal Grotto.

Download a copy of our accessible route map here.

The Crystal Grotto 

The Grotto has steps at its main entrance. For easier access please enter via the exit. Please note the archway is narrow and very large mobility scooters might not be able to fit through it. Wheelchairs are available at the Visitor Centre.

Wheelchair hire

We offer a wheelchair hire service, free of charge for our less able visitors to make their visit as enjoyable as possible. These are available on a first come, first serve basis and we cannot guarantee availability on your visit. If you wish to reserve a wheelchair, please call us on 01932 868 113. We are afraid we do not have any mobility scooters. 

Buggy Tours 

For those travelling in a group of up to 5 less able visitors, we are able to offer an hour’s guided tour of the park in one of our golf buggies. Please book at least 7 working days in advance of your visit. To book a golf buggy and driver, please call 01932 868 113. Please note this is subject to availability.

Cost: £10 – Excludes admission fee
Group Number: Maximum 5 people
Availability: Currently unavailable due to COVID-19. We are hoping to reopen with service for 4 people from 25 May and 5 people from 21 June.  
Booking: Minimum 7 days advance booking required 

Benches

There are benches around the landscape for those that need them. Please download a copy of our accessible route map to see where benches are found in the landscape.

Large print map

A large print map is available at the Visitor Centre. Please ask a member of the team.

Assistance dogs 

All dogs are allowed in the landscape (on a short lead). Assistance dogs are allowed in all areas including all the follies and the Tea Room.

Visitors on the Autistic Spectrum 

There are many places in the landscape that are tranquil and calm even on busy sunny days. However to visit on a quieter day we advise avoiding school holidays and weekends if you can. We understand that queuing can be difficult for those with additional needs. Please let a member of our team know on your arrival and we will do everything we can to give you entry to the landscape quickly.  

Dietary requirements 

We have a wide range of food available in our catering outlets – including vegan, gluten free, dairy free and more. If you have a specific dietary requirement or food allergy, please speak to a member of our catering team before ordering. 

If you have any queries before your visit please contact us.

Visiting more than once?

Why not become a Painshill member.

Things to See & Do

Painshill is an award-winning 18th century landscape garden where you are invited to walk around a work of art. Winding paths will take you on a journey to discover a living canvas with beautiful vistas and dramatically placed garden buildings. Stroll around the Serpentine Lake, wander through woodland and promenade past follies, including the Ruined Abbey, Gothic Temple and Turkish Tent.

Painshill map - transparent background