FAQ’s

How do I become a member?
Memberships are available for purchase online, in person at the Visitor Centre, or by calling 01932 868 113.

How much does membership cost?
We have three levels of membership available for purchase – Individual (£45) Joint (£60) and Family (£80).

Can I sign up by Direct Debit?
Yes. As an added benefit, if you sign up by Direct Debit you can save £10 on the membership type.

Can I Gift Aid a membership?
You are able to Gift Aid on your membership if you are buying it for yourself and are a UK tax payer. This is not possible if you are buying it on behalf of a friend, or as a gift.

Can I apply my paid admission to my membership if I decide to join?
We can redeem a maximum of two adult tickets towards a Joint or Family membership and one adult ticket for an Individual membership. Offer only applies to those who have paid entry on the day and is only redeemable on the day of visit.

How many membership cards are issued per membership?
Only one card will be issued, per membership. If you wish to have 2 cards, please let us know at the time of joining or renewal by calling us on 01932 868 113 or at the Visitor Centre.

When does my membership start from and expire?
Your membership is valid for 1 year from the date you purchased it. Please email memberships@painshill.co.uk or call 01932 868 113 if you like to start your membership from a particular date prior to purchase.

How many names can be put on my membership card?
If you purchase Individual membership, only one name will be printed on the card. For Joint & Family membership, two names (one primary card holder & a secondary named person) will be printed on the card(s). The two adults do not need to live at the same address but one named person must be present at time of visit. To make any name amendments or additions, please call 01932 868113 or email memberships@painshill.co.uk

Do the primary and secondary cardholders need to live in the same household?
The 2 cardholders do not need to live in the same household, but the benefits of being a Painshill member extend to only those 2-named cardholders. Please keep in mind that all membership correspondence and mailings will be sent only to the primary cardholder.

I am a person with a disability and need a carer to assist me with my visit. What do you recommend?
An essential carer accompanying a member with disabilities is able to gain access to our gardens without being included in a membership. You may purchase any level of membership and visit our gardens with your personal carer.

Do you have a Lifetime membership?
Unfortunately, at this time, we do not have a Lifetime membership available although we are looking into this. Please call 01932 868 113 or email memberships@painshill.co.uk to register your interest.

If you recently purchased a membership, here is what to expect:

  • I joined online If you would like to visit Painshill soon, please bring your print-at-home membership confirmation email for quick and easy access to the gardens. Permanent membership materials arrive within 10 working days.
  • I joined at the Visitor Centre, by mail or phone: If visiting Painshill prior to receiving your membership card, simply ask at the Visitor Centre and they will check your membership status on our system. Permanent membership materials arrive within 10 working days.

Can I change the name(s) on my membership after purchase?
You may change the name(s) on your membership at the time of renewal. If you just joined and wish to change the name(s) on your card, you must return all of your current membership cards to be issued cards with the new name(s).

Can I upgrade to a higher level of membership?
Yes. If you wish to upgrade you will be asked to pay the difference between the membership types. You will be given all benefits of the membership you have upgraded to. We will only extend your membership a full year from its current expiration date if you have upgraded within 1 month prior to your renewal date.

Can I downgrade to a different membership type?
The option to downgrade your membership type is available at your time of renewal.

What if I forget to bring my membership card when I come to visit Painshill?
Please try to remember your card, however, in the event that you do forget to bring it with you, please speak to the manager in the Visitor Centre.

What if my card is lost, stolen or defaced?
We will replace the card for an administration cost of £5.00. This can be processed at either the Visitor Centre or by contacting the Membership Team on 01932 868 113.

Can a membership be purchased as a gift?
Memberships make ideal gifts; these can be bought online, at the Visitor Centre or by contacting the Membership Team on 01932 868 113. To learn more, visit our ‘Give a Gift’ page.